We’re here to help. If you’re having trouble with anything related to SSI, Nexus is the place to request assistance. We pride ourselves on having some of the best response times in the industry, so you can trust that there really is somebody behind the curtain.
Have a question? Your first stop is the Nexus Community. Here, you can and ask questions and get answers from others using SSI software, SSI experts, and the SSI team.
Stuck on a challenging problem? The Knowledge Base is filled with articles containing best practices and how to guides. Available to clients with a valid subscription.
With videos, training guides, tips and tricks, and access to MyLearning – our self guided training platform – you have everything you need to improve your skills and master the software. Available to clients with a valid subscription.
Online Technical Support
If you need urgent technical assistance or are in a system down situation, you can submit a support request. Our goal is to get back to you that same day. Available to clients with a valid subscription.