We’re here to help as a long-term partner. If you’re having trouble with anything related to SSI, Nexus is the place to request assistance. We pride ourselves on having some of the best response times in the industry and maintaining ongoing relationships with our clients. This approach has resulted in clients that have been with us for most of our over 30-year history.
Have a question? Your first stop is the Nexus Community. Here, you can and ask questions and get answers from others using SSI software, SSI experts, and the SSI team.
With videos, training guides, tips and tricks, and access to MyLearning – our self guided training platform – you have everything you need to improve your skills and master the software. Available to clients with a valid subscription.
SSI Desktop App
The SSI Desktop App is one central place to access SSI resources from. It’s the fasted way to connect with SSI and ensure your team has what it needs to stay up and running.
Online Technical Support
If you need urgent technical assistance or are in a system down situation, you can submit a support request. Our goal is to get back to you that same day. Available to clients with a valid subscription.
Shipbuilding is a unique industry, and the partners you work with need to understand that. Nexus allows users, clients, and developers of SSI solutions to share information. Access to an active community, a consistently updated knowledge base, hundreds of webinars and how-to videos, and a feature wishlist ensures that you have all the answers you need when you need them.
Growing With You
Whenever your organization grows, we want to help you succeed. One of the largest challenges in shipbuilding is onboarding. We’ve worked hard to make our SSI Learning curriculum the tool you need to ensure that everyone on your team is able to contribute to the project at hand quickly. Through a combination of self-guided MyLearning lessons and certified training, you can guarantee that your entire organization is equipped with the skills needed.
Genoa Design International needed to be sure that every new designer was working from the same level of expertise. Using SSI Learning resources, Genoa improved their onboarding process, while simultaneously ensuring that work can continue on the projects at hand and be ready for future demand.Read the Case Study
As the industry evolves, we continuously listen to our clients to evolve with them. Through a wish list on our community portal Nexus, we take suggestions on features that should be implemented in our solutions that are voted on by you. Each release, we make sure to include some of the most highly requested features.
ShipConstructor Project Zero is a series of PDF lessons with accompanying narrated videos that will take you from 2D line drawings through the 3D modeling process – you won’t be starting with a pre-made project, you’ll be starting a new project from zero.Learn more about Project Zero
The solutions your organization chooses are mission-critical, and any downtime needs to be kept at a minimum. If something does go wrong, it’s important that there’s a clear line of communication between your team and SSI. We’ve worked hard to make the support as seamless as possible and are proud of being able to resolve most requests the same-day.
SSI Desktop App
The SSI Desktop App is one central place to manage support requests, automatically attach technical information, and access SSI resources. We’ve worked hard to make this tool the ultimate solution for getting your teams back up and running faster than ever.
- Quickly scan and understand what SSI products and versions are installed on a workstation.
- Automatically incorporate this information to create and submit an SSI Support Request.
- Easily access all of your existing support requests and SSI resources.
Online Technical Support
If you need urgent technical assistance or are in a system down situation, you have instant access to our support team. Our online support platform makes it easy to communicate and get a fast resolution to your issues. Our goal is to get your organization back to work that same day. Online technical support is included with every valid subscription.
Modern shipbuilding is global, and so are we. If local support is required, we have a technical support team located in your region, ready to provide assistance. Our representative partners are always up-to-date on the latest features and certified to train your team or help resolve technical issues.